Add an email to a case
Drop a saved client email into the case to add its note and attachments to the source files.
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Save the message as an email file, then open the case and drop it on the file area. You can also use Browse files to select the saved message. The case accepts .eml, .msg, .mbox and .emlx files.
The uploader opens the email and adds its covering text as a note alongside the attachments. Check Sources after the upload finishes; each resulting file is read through the usual case process.
On Windows, dragging a message directly out of Outlook may pass no file to the browser. If you see Nothing came through in that drop, drag the message to your desktop first, then drop the saved file into the case. Dragging an attachment out of the message also works.
Encrypted mail needs the recipient's key. Open it in your mail app and save the attachments, or ask for an unencrypted copy. The case gives a reason when it cannot open an email or an attachment.