Get help
Find the right guide and report a problem with enough context to investigate.
Source reviewed Product documentation
For a task walkthrough, start with tutorials. For an error, read troubleshooting. For unfamiliar product terms, use the glossary.
Product support
Email support@beforemay.com.au with:
- the product and practice name;
- the task you were trying to complete;
- the exact error and the time it occurred, including your timezone;
- the relevant case, request or run reference, if available;
- browser/device and whether the issue also happens after a reload;
- a screenshot cropped to the problem and cleared of sensitive details.
Do not include passwords, API keys, sign-in codes, TFNs, full signed file URLs or personal signing/verification tokens. If a source document is needed, support can arrange the appropriate way to inspect it. Avoid repeated actions that create invoices, requests or builds while waiting for help.
Privacy and security
Email privacy@beforemay.com.au for a privacy request or suspected security/privacy incident. Describe what happened and which product is affected without sending credentials or a client's identity image in the initial message. The Privacy Policy explains the response process; this page does not add a separate response-time promise.
Clients of an accounting firm
Contact your accountant first for a wrong invitation address, replacement link, missing upload request or questions about your records. The firm controls those records. Client access and account deletion explain the relevant boundaries.