Delete your BeforeMay account
This page is for clients — people whose accounting firm invited them to BeforeMay and who use the BeforeMay app or client portal to send their accountant documents.
Delete it in the app
- Open the BeforeMay app and go to the Profile tab.
- Tap Delete account, the underlined link at the bottom of the screen.
- Confirm twice.
It takes effect straight away: your sign-in is deleted and you are removed from every firm workspace you had joined. It cannot be undone. If you sign in again later, with the same email address or with Apple or Google, you start with a new, empty account.
If you can't use the app
Email privacy@beforemay.com.au from the email address you sign in with, with the subject Delete my account. We only act on a request that comes from that address, so that nobody else can close your account. We will acknowledge it within 7 days and complete it within 30 days.
What is deleted, and what your accountant keeps
Deleted: your BeforeMay sign-in, and your connection to every accounting firm you had joined through BeforeMay.
Kept by your accounting firm: the documents and messages you have already sent to your accountant. They are part of your firm's records, and Australian tax records carry a five-year retention obligation that sits with the firm, not with you or with us. Deleting your account does not delete them.
If you want those records erased as well, ask your accounting firm. They control your records in BeforeMay, and we act on their instructions. Our Privacy Policy explains how long each kind of information is kept.
Accountants and firm staff
Delete account in the app is for clients only. If you work at a firm, ask your firm's owner to remove you from the firm. To close a whole firm's account, email support@beforemay.com.au.
Outblock Pty Ltd · ABN 94 655 314 051 · Oatley NSW 2223, Australia · privacy@beforemay.com.au